UPDATE 11/5 - WE'RE DISPATCHING ORDERS AS NORMAL ON OUR FREE NEXT DAY DELIVERY SERVICE Read more Based on the latest government guidance, we are continuing to operate our warehouse and the sales team are working remotely. Couriers are still operating a next working day service, though in some cases increased volumes are leading to delays. We supply tracking details with all our orders to keep you informed and our website will be updated with any changes. Rest assured, if you place an order and the situation changes before it can be delivered, we will let you know and issue a prompt refund.Read less
Warranty claims: Please contact the national Black & Decker warranty agent, Sallco, directly on 02380737355 for free nationwide collection and return
Order by 5pm for free next working day delivery. There are additional delivery options on the one page check out including timed morning and weekend deliveries
We use a premium carrier that notifies you of a one hour timed delivery slot and sends text updates
In a very limited number of UK locations (Scottish Islands, Scottish Highlands, Isle of Man, Channel Isles, Scilly Isles), we will try our hardest, but the delivery service is likely to be an extra day - it’s still free though!
If you change your mind within 30 days of buying a tool, not a problem (assuming the tool has not been used and is in its original packaging) - call us on 0333 004 3000 or email us at [email protected] and we’ll contact you to arrange collection. Once the tool is received back, we will refund the cost of the tool less a £6 collection charge.
If the tool is faulty within 30 days of buying it, we will arrange for its collection at no cost to you and supply a replacement.
If the tool is faulty after 30 days of buying it, and before the expiry of the manufacturer’s warranty, we will guide you through the manufacturer’s warranty process.
Had a Blaupunkt chainsaw before and had some difficulty making decent headway. I then bought the Black & Decker version and this chopped down a 6m tree down to about 4 feet in less than a minute. I am cutting down in smaller chunks to make more manageable with smaller pieces to dispose of but by far my expectations were greatly exceeded. Best I have ever had as long as you adhere to the instructions.
2 years ago
Broke after about a month and had only been used 3 times, strange because I had borrowed one of these before which worked fine. You get what you pay for and I wouldn't normally touch Black & Decker and I won't in future. Lesson learnt.
3 years ago
Have now had 3 of these units (incl replacements under warranty). All have had problems (2 some sort of clutch/drive) failure and one jammed in some way and burned out. Nice saw to use when working but very poor reliability
3 years ago
Great product. Does a good cutting job. All in all a fine chainsaw